NapkinsIn24.com Privacy Policy

Your privacy is important to us. This Privacy Policy describes:

• how we collect and use personal information that you provide to us when you create a NapkinsIn24 account or make a purchase via our website
• what we do with the information we collect
• how you can exercise your privacy rights

NapkinsIn24 will not disclose, move, access, or use customer content except as provided in NapkinsIn24 terms and conditions.

Who we are

NapkinsIn24 is a U.S.-headquartered retail company, owned and operated by Embossed Graphics, Inc., that offers personalized stationery and gifts.

What personal information do we collect?

Information you provide to us

When using the NapkinsIn24 website to make a purchase or create a rewards program account, you may be prompted to provide personal information to us. For example, when you create a NapkinsIn24 account, we will ask you for your email address and a password. When you make a purchase on NapkinsIn24.com, we will ask you for billing information and shipping details.

During your interactions with NapkinsIn24 - perhaps through email, or by answering a survey, commenting on our blog, or communicating with us through social media services like X or Facebook -- you may choose to provide us with personal information.

Information that we collect automatically

When creating products such as custom stationery or photo notepads on NapkinsIn24.com, you may be prompted to upload a file to our website. While the content of your files may include personally identifiable information, both in the content of a file and in metadata, this Privacy Policy only applies to the information collected in respect of your account and not to the content that you choose to store on our system.

When using NapkinsIn24.com, we may collect certain information automatically from and about your device. This includes data about the software, operating system, Internet Protocol address, and date and time of each request made to NapkinsIn24.com.

Collecting this information enables us to better diagnose problems with our products and provide customer support more effectively.

Information that we collect from third parties

We may collect additional information about you from third parties to help us maintain, improve, and measure the performance of our services and advertising. Third-party tools we use for these purposes include Google Analytics, Google Tag Manager, Google Ads, and Meta (Facebook) advertising tools, which help us understand website visits, ad interactions, and conversion activity.

What we do with your personal information

NapkinsIn24 does not rent, trade, or share your address or email address with any other company for their marketing purposes without your consent. We may use the information we collect through our products for many reasons:

• to operate, optimize and maintain our online platforms, products and services
• to understand how you use our products and to customize your experience
• to set up online accounts
• to process, fulfill, and provide updates on online orders
• to send you marketing communications, in accordance with your preferences
• to provide customer support for requests sent by email and to provide you with information that you have requested from us
• to improve the layout, navigation and content of our online products
• to identify any server problems or other IT or network issues
• to prevent abuse of the products we offer
• to carry out other legitimate business purposes, such as to improve our products and services, as well as other lawful purposes about which we will notify our users and clients

Email Communications

NapkinsIn24 will communicate with you via email. There are two types of email you may receive:

1. Service Emails: These are emails relating to your purchase, such as a confirmation email. We will also send emails such as notification of abandoned cart, request for a review, or a reply to a support issue. You cannot opt out of receiving these messages as they are part of the service which NapkinsIn24 provides to you.
2. Marketing Emails: These include NapkinsIn24 promotional emails that alert you to sales. If you create a NapkinsIn24 account, you will be able to manage your email preferences, including opting in or out of receiving all marketing emails. You will also be able to unsubscribe at any time by using the unsubscribe link provided in any marketing email.

Who we share your information with

We may share and disclose your personally identifiable information only in the limited circumstances described below:

• To vendors and other third-party service providers that perform services on our behalf, including payment processing, order fulfillment and shipping, website hosting and operations, analytics, advertising and conversion measurement, fraud prevention, and marketing communications. These providers may include companies such as Cybersource, PayPal, Amazon, FedEx, Endicia, Google Analytics, Google Tag Manager, Google Ads, and Meta (Facebook) advertising tools. They are authorized to use personal information only as needed to provide services to us or as otherwise permitted by law.
• To advertising and analytics partners for campaign measurement and optimization, as described in this Privacy Policy. We do not sell personal information for money. Certain advertising-related disclosures may be considered "sharing" under California law.
• To comply with applicable law, regulation, legal process, or enforceable governmental request, including lawful requests by public authorities for law enforcement or national security purposes.
• In connection with a potential or actual merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other corporate transaction in which personal information may be transferred as part of the business assets.
• To protect our rights, property, and safety, and the rights, property, and safety of our customers, users, or others, including to detect, investigate, and prevent fraud, security incidents, and other misuse.

Legal basis for processing your personal information (EEA visitors/customers only)

If you are a visitor/customer located in the European Economic Area ("EEA"), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to fulfill an order for you.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the How to contact us heading below.

Cookies and similar tracking technology

Like all e-commerce websites we use cookies and similar tracking technology (collectively "Cookies") to collect and use personal information about you. Cookies are small data files stored on your device that help us recognize you and enhance your browsing experience.

Consent Banner and Cookie: When you visit our website, particularly if you are located in the European Union or your location cannot be determined, we display a cookie consent banner. We use a "cookie_consent" cookie to remember your preference. This cookie allows us to respect your choice and only load certain tracking technologies if you have accepted.

Types of cookies we use:

• Session cookies: These temporary cookies help your browser navigate our site and are deleted when you close your browser.
• Analytics cookies: With your consent, we use Google Analytics and Google Tag Manager to understand how you use our website, which pages you visit, and how long you stay. This helps us improve our site's functionality and user experience.
• Advertising and conversion tracking cookies: With your consent, we use conversion tracking pixels and cookies from third-party advertising platforms (such as Google Ads and Facebook Ads) to measure the effectiveness of our advertising campaigns. These technologies track whether you've visited our website after clicking one of our ads and whether you make a purchase, helping us understand our advertising return on investment.
• Functional cookies: These cookies enable core functionality such as remembering your shopping cart and login information.

Managing your cookies: You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect your ability to use certain features of our website. You can also:

• Opt out of Google Analytics tracking through Google's opt-out browser extension
• Manage your advertising preferences through the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA)
• Adjust your privacy settings within your Google account and Facebook account to manage personalized advertising

Third-Party Advertising and Tracking

We use third-party advertising services to promote our website and drive traffic to it. These advertising platforms use cookies, pixels, and other tracking technologies to monitor interactions with our ads and measure campaign performance, including conversions and user behavior on our website. This information helps us understand the effectiveness of our advertising efforts and optimize our campaigns.

How it works: When you see one of our advertisements on a third-party website or search engine (such as Google Ads or Facebook Ads), a tracking pixel or cookie is placed on your device. If you click on our ad and visit our website, these technologies track your actions, including whether you make a purchase. This allows us to measure return on investment and understand which advertising campaigns are most effective.

What data is shared: We may share limited information with advertising platforms to enable this tracking, such as hashed email addresses, website activity, and purchase information. This data is used only for advertising measurement and optimization purposes. We do not share your full name, address, phone number, or payment information with advertising networks for their independent use.

Your opt-out options: You have the option to opt out of personalized advertising tracking through your browser settings or by visiting industry opt-out resources. You can also manage your advertising preferences through the privacy settings in your account with these advertising platforms. Please note that opting out does not prevent all data collection related to advertising but means the ads you see may not be tailored to your interests. For additional information about how third-party advertisers use your data, please refer to their respective privacy policies.

International data transfers

We store and process your personal information in the U.S. Specifically, your personal and non-personal information will be transferred to NapkinsIn24 for storage and processing in the U.S.

You can direct any questions or complaints about the use or disclosure of your personal information to us at napkinshelp@napkinsin24.com. We will investigate and resolve any complaints or disputes regarding the use of personal information within forty-five (45) days of receiving your complaint.

How we protect your information

The security of your personal information is very important to us.

When you enter personal information such as a credit card number on our website we encrypt that information using secure socket layer technology (SSL). For purchases made online with credit cards, we receive your credit card number in encrypted form, and transfer it to our credit card processor, Cybersource or PayPal, for processing. Our employees do not have access to this information. We do not store credit card numbers, PIN data or 3-digit security codes on our servers.

We use appropriate technical and organizational security measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration and destruction, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Your data protection rights & choices

Depending on your location and applicable law, you may have rights to access, correct, update, delete, or request a copy of your personal information. You may also have the right to withdraw consent where processing is based on consent.

You can manage certain account information directly by logging in to your account. To request access, correction, deletion, or other privacy-related actions, please contact us at napkinshelp@napkinsin24.com.

You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email. You may also adjust your marketing preferences through your account settings, where available.

For residents of certain U.S. states (including California), additional rights and request/appeal processes are described in the State-Specific Privacy Rights section below. We respond to verified privacy requests in accordance with applicable law.

State-Specific Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable law. Depending on your state of residence, these rights may include the right to request access to, correction of, deletion of, or a portable copy of your personal information, as well as the right to opt out of certain uses of personal information, such as targeted advertising.

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), including the right to know, delete, correct, and opt out of certain sharing of personal information for cross-context behavioral advertising. We do not sell personal information for money. However, certain advertising-related data sharing may be considered "sharing" under California law.

If you are a resident of Virginia, Colorado, Connecticut, Utah, or another state with an applicable privacy law, you may have similar rights under your state's law. To exercise any applicable rights, please contact us at napkinshelp@napkinsin24.com. We may need to verify your identity before processing your request and will respond within the time frame required by applicable law.

If your state law provides a right to appeal a denied privacy request, you may submit your appeal by replying to our response email or by contacting us at napkinshelp@napkinsin24.com with the subject line "Privacy Request Appeal."

Do Not Track Signals

Some web browsers may transmit "Do Not Track" ("DNT") signals. Where required by applicable law, we honor browser-based DNT signals and treat them as a request to opt out of certain tracking technologies used for analytics and advertising. You can also manage cookies and tracking preferences through our cookie consent tools, your browser settings, and the third-party opt-out options described in this Privacy Policy.

How we link to other websites

Our website contains links to third-party websites and third-party plug-ins (such as social media sharing buttons) operated by other companies. We are not responsible for the privacy practices of such other websites. We encourage you to be aware that when you leave our site, you read the privacy notices of such other websites. This Privacy Policy applies solely to information collected by NapkinsIn24.

Data retention

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law for legal, tax, regulatory, or other lawful purposes.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Regarding children

For their protection, children are not eligible to use the NapkinsIn24.com services. Because we are not a children's site, we don't provide most of the privacy measures that are so important for their protection on the Internet. Because of this, we ask that minors do not submit any information to NapkinsIn24.com without the express consent and participation of a parent or guardian.

Changes to our Privacy Policy

Changes to this Privacy Policy will be made when required in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the last updated date displayed at the top of this Privacy Policy. The new Privacy Policy will apply to all current and past users of the website and will replace any prior notices that are inconsistent with it.

How to contact us

If you have any questions or concerns regarding the use or disclosure of your personal information, you can contact us by sending an email to napkinshelp@napkinsin24.com or by contacting us at:

NapkinsIn24.com Customer Support
P.O. Box 6377
1175 S. Frontenac Street
Aurora, Illinois 60598
1-800-244-5232

Please note that for the purposes of EU data protection legislation, NapkinsIn24 is the controller of your personal information.